Privacy Policy
Last Updated: 15 January 2025
fisarexilon ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fisarexilon.com or use our flexible budgeting services. Please read this policy carefully. If you disagree with the terms, please discontinue use of our services.
1. Information We Collect
We collect information that you provide directly to us when using our services. This includes personal data you enter when creating an account, setting up budgets, or contacting our support team.
Personal Identification Information
- Full name and email address
- Phone number and postal address
- Account credentials and security questions
- Financial goals and budget preferences
Financial Data
- Income information and expense categories
- Budget allocations and spending patterns
- Transaction history within our platform
- Payment information for subscription services
Technical Information
- IP address and browser type
- Device identifiers and operating system
- Usage data and interaction patterns
- Cookies and similar tracking technologies
2. How We Use Your Information
Your information helps us deliver, maintain, and improve our budgeting services. We're pretty straightforward about what we do with it.
- To provide and manage your account access to our budgeting platform
- To process transactions and send you related information
- To respond to your inquiries and provide customer support
- To send administrative information about service updates
- To analyze usage patterns and improve our service features
- To detect and prevent fraudulent activities or security breaches
- To comply with legal obligations under Australian law
We will never sell your personal information to third parties. Your financial data is yours, and we take that responsibility seriously.
3. Australian Privacy Principles Compliance
As an Australian-based company, we comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs). Our data handling practices align with APP requirements for open and transparent management of personal information.
| Principle | Our Commitment |
|---|---|
| Open and transparent management | We maintain this clear privacy policy and update it when practices change |
| Data quality and security | We ensure your information remains accurate and protected from misuse |
| Collection notice | We inform you when collecting personal information and explain why |
| Access and correction | You can request access to your data and ask us to correct inaccuracies |
4. Data Sharing and Third-Party Disclosure
We share your information only when necessary to provide our services or when required by law. Here's who might see your data and why.
Service Providers
Cloud hosting services, payment processors, and analytics tools that help us run the platform efficiently. These providers are contractually obligated to protect your data.
Legal Requirements
Government agencies or law enforcement when required by Australian law, court orders, or to protect our legal rights and the safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. You'll be notified of any such change in ownership.
We conduct due diligence on all third-party service providers to ensure they maintain adequate security standards and comply with Australian privacy laws.
5. Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We make it reasonably easy to exercise these rights.
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Restriction: Object to certain processing of your information
- Portability: Receive your data in a structured, machine-readable format
- Withdrawal: Withdraw consent for data processing where consent was the basis
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner
To exercise any of these rights, contact us using the details provided at the end of this policy. We'll respond to your request within 30 days.
6. Data Security Measures
Security isn't just a buzzword for us. We've implemented multiple layers of protection to keep your financial information safe.
Technical Safeguards
- 256-bit SSL/TLS encryption for all data transmission
- AES-256 encryption for data at rest in our databases
- Regular security audits and penetration testing
- Multi-factor authentication options for user accounts
- Automated backup systems with encrypted storage
Administrative Safeguards
- Strict access controls limiting employee data access
- Regular staff training on data protection and privacy
- Incident response procedures for potential breaches
- Vendor management protocols for third-party services
While we implement industry-standard security measures, no system is completely secure. We encourage you to use strong passwords and enable two-factor authentication on your account.
7. Data Retention and Deletion
We keep your information only as long as necessary to provide our services and comply with legal obligations.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of active account plus 2 years after closure |
| Transaction Records | 7 years (Australian taxation requirements) |
| Support Communications | 3 years from last interaction |
| Marketing Preferences | Until you unsubscribe or request deletion |
| Technical Logs | 90 days for routine logs, longer for security investigations |
When you request account deletion, we'll remove your personal information within 30 days, except where we're legally required to retain certain records. Some anonymized data might remain in backups for technical reasons but won't be used for any purpose.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our platform. You have control over how these are used.
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality like security, network management, and accessibility. You can't opt out of these if you want to use our service.
Functional Cookies
These remember your preferences and choices to provide enhanced features. For example, they keep you logged in and remember your budget view preferences.
Analytics Cookies
We use these to understand how you interact with our platform so we can make improvements. The data collected is aggregated and anonymous.
You can control cookie preferences through your browser settings. However, disabling certain cookies might affect your ability to use some features of our service.
9. International Data Transfers
Your data is primarily stored on servers located in Australia. However, some service providers we work with might process data in other countries.
When we transfer data internationally, we ensure that:
- The receiving country has substantially similar privacy protections to Australia
- We have appropriate contractual arrangements in place with data processors
- Standard contractual clauses or binding corporate rules are implemented
- We comply with cross-border data transfer provisions under the Privacy Act
If you're accessing our services from outside Australia, please be aware that your information will be transferred to and processed in Australia where our servers are located.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We don't knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we've collected information from a child without parental consent, we'll take steps to delete that information as quickly as possible.
11. Changes to This Privacy Policy
We review and update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. When we make changes, we'll update the "Last Updated" date at the top of this policy.
For significant changes that materially affect your rights, we'll provide prominent notice through email or a notification on our platform at least 30 days before the changes take effect. Your continued use of our services after changes become effective means you accept the updated policy.
We encourage you to review this policy periodically to stay informed about how we're protecting your information.
12. Contact Information for Privacy Inquiries
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, we're here to help. Your privacy matters to us, and we take all inquiries seriously.
Get in Touch
If you're not satisfied with our response to your privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.